| 1.
"What are the requirements for claiming the
Guaranteed Lower Rate?" |
| |
In order to
be eligible for the Guaranteed Lower Rate:
 Hotel
Reservations Network, Inc. must be contacted within
24 hours of booking.
The new
lower rate must be for the same hotel on the same
dates, and available for booking.
|
|
| 2.
"If I am able to confirm a lower rate, how
do I contact GO! New York Hotels?" |
| |
Fill out
the on-line rate guarantee form - response in 4
business hours.
Monday -
Friday: 6:00 am - 6:00 pm CST
Saturday/Sunday: 10:00 am - 2:00 pm CST
|
|
| 3.
"What about outside normal business
hours?" |
| |
Use the
on-line Rate
Guarantee form and your request will be
processed the next business day. |
|
| 4.
"What is the turnaround time for adjustment
or credit if I can find a lower rate?" |
| |
24 Hours |
|
| 5.
"How is my credit issued?" |
| |
Credit is
issued directly to the credit card provided at the
time of booking. Credit will usually appear on your
statement within 7-10 business days. |
